Refund & Return Policy

Thank you for choosing Chitra Tap, a product of ChitraTech.

This Refund & Return Policy explains when customers may request a refund, return, replacement, cancellation, or other remedy for Chitra Tap products and services.

This policy applies together with the ChitraTech Terms & Conditions.

This policy applies to purchases of Chitra Tap products and services, including:

• NFC business stands
• QR business stands
• NFC tags
• NFC stickers
• QR stickers
• Customized printed products
• Digital business profiles
• Digital services
• Subscription services, where offered
• Other Chitra Tap products and services

ChitraTech wants customers to receive products and services that match their order.

If a product is defective, damaged, incorrectly supplied, or otherwise eligible under applicable consumer protection laws, we will review the matter and provide an appropriate remedy where required.

Depending on the circumstances, the remedy may include:

• Repair
• Reconfiguration
• Replacement
• Store/service credit
• Refund
• Another appropriate solution

Nothing in this policy is intended to remove or restrict any mandatory consumer rights under applicable law.

You may request a return or replacement if the physical Chitra Tap product is:

• Damaged during delivery
• Defective
• Significantly different from what was ordered
• Missing essential components
• Non-functional due to a manufacturing defect attributable to ChitraTech

Please contact us as soon as reasonably possible after receiving the product.

If your product arrives damaged, contact ChitraTech with:

• Order number
• Name
• Contact information
• Photographs showing the damage
• Photographs of the packaging where relevant
• Video where necessary
• Description of the problem

We may request additional information to verify the claim.

If the damage is confirmed and the claim is eligible, ChitraTech may provide a replacement or refund as appropriate.

If an NFC tag, QR product, stand, or other physical product does not function because of a defect attributable to ChitraTech, we may provide:

• Troubleshooting
• Reconfiguration
• Replacement
• Refund where appropriate

Before approving a refund or replacement, ChitraTech may test the product or verify the digital profile associated with it.

NFC functionality can depend on the customer's device. A phone that does not support NFC does not necessarily mean that the Chitra Tap NFC product is defective.

Some Chitra Tap products may be customized specifically for a customer.

Customization may include:

• Business name
• Logo
• QR code
• NFC configuration
• Custom text
• Custom colors
• Custom printing
• Business-specific information

Because customized products are prepared specifically for the customer, they generally cannot be returned simply because the customer changes their mind, provided the product was correctly produced according to the information approved or supplied by the customer.

If ChitraTech makes an error during production or customization, we will review the issue and may provide a correction, replacement, or other appropriate remedy.

Customers are responsible for checking information supplied to ChitraTech before production or publication.

• Business name
• Phone number
• Email
• Address
• Website
• Social media links
• Logo
• Images
• QR destination
• Other submitted information

If a product was correctly produced using incorrect information supplied by the customer, the product may not qualify for a free refund or replacement.

A new customized product may require an additional payment.

Digital business profiles and other digital services may become non-refundable once substantial work has been completed or the service has been activated, subject to applicable consumer rights.

For example, a refund may generally not be available where:

• A digital business profile has already been created
• The profile has been activated
• A QR/NFC configuration has already been completed
• Custom work has already been performed
• The customer has substantially used the service
• The request is solely based on a change of mind

Where a digital service has not yet been started or delivered, ChitraTech may consider cancellation and refund requests on a case-by-case basis.

If Chitra Tap introduces subscription-based services, cancellation will generally stop future renewals.

Unless otherwise stated or required by applicable law, cancelling a subscription does not automatically create a refund for a subscription period that has already been paid for.

Any refund for unused subscription time will depend on the subscription terms communicated to the customer at the time of purchase.

A refund may be considered where:

• ChitraTech cannot provide the purchased service
• A product is confirmed to be defective
• The wrong product was supplied
• An eligible order cannot reasonably be fulfilled
• A duplicate payment was made
• A refund is required under applicable law

Refund decisions may depend on the nature of the product, order status, customization, service status, and applicable laws.

Unless required by applicable law, refunds may generally not be available for:

• Change of mind after customization
• Incorrect information supplied by the customer
• Incorrect delivery address supplied by the customer
• Failure to receive a package due to customer-provided information
• Damage caused by misuse
• Physical damage caused after delivery
• Normal wear and tear
• Device incompatibility
• Failure of a customer's device to support NFC
• Changes or failures of third-party services
• Loss or damage after successful delivery
• Digital services that have already been substantially provided

If an order is delayed, contact ChitraTech so we can investigate the delivery status.

If an order is returned to ChitraTech because the customer provided an incorrect address or was unavailable to receive the package, additional delivery or reshipping charges may apply.

To request a refund, return, or replacement, contact:

ChitraTech
Chitra Tap Product Support

Email: info@chitratech.com.np

Phone: +977 971-2039906

Address: Budhanilakantha-12, Kapan Kharibot, Kathmandu, Nepal

Please provide:

• Order number
• Name
• Contact details
• Product or service purchased
• Reason for the request
• Photographs or videos where applicable
• Any other information reasonably required to assess the claim

ChitraTech may need to verify the condition of a physical product before approving a refund or replacement.

We may ask customers to:

• Provide photographs
• Provide videos
• Return the product
• Provide order information
• Allow us to test the product
• Provide other reasonable evidence

This helps us distinguish genuine defects from damage or misuse.

Once a refund is approved, ChitraTech will communicate the applicable refund method and expected processing timeframe.

Where possible, refunds will generally be made through the original payment method.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, wallet, or financial institution.

Where appropriate, ChitraTech may offer a replacement instead of a monetary refund.

A replacement may be appropriate where:

• A product is defective
• A product was damaged during delivery
• The wrong product was supplied
• A QR/NFC configuration needs correction
• The issue can reasonably be resolved by replacing the product

The available remedy will depend on the circumstances and applicable law.

ChitraTech reserves the right to investigate suspicious refund claims.

A refund may be refused or restricted where there is reasonable evidence of:

• Fraud
• False information
• Repeated abusive refund claims
• Intentional product damage
• Misuse
• Unauthorized payment activity

This does not affect any mandatory rights available to consumers under applicable law.

Nothing in this Refund & Return Policy is intended to remove or restrict mandatory rights or remedies available to consumers under the applicable laws of Nepal.

Where applicable law provides a consumer with a right to a refund, replacement, repair, cancellation, or other remedy, that right continues to apply.

ChitraTech may update this Refund & Return Policy when our products, services, payment methods, business practices, or applicable legal requirements change.

The updated policy will be published on our website with a revised "Last Updated" date.

For refund, return, replacement, cancellation, or order-related questions:

ChitraTech
Chitra Tap Product Support

Email: info@chitratech.com.np

Phone: +977 971-2039906

Address: Budhanilakantha-12, Kapan Kharibot, Kathmandu, Nepal